Returns & Exchanges
Due to the perishable nature of our premium chocolates, we cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect. Please contact our customer service team within 24 hours of delivery to resolve any issues with your shipment.
Inspect Your Order
Upon delivery, immediately inspect your package for any signs of heat damage or structural impact to the chocolate products.
Document the Issue
Take clear photographs of the damaged items, the shipping box, and the packing slip to help our team process your claim quickly.
Contact Customer Support
Email our support team with your order number and the attached photos within 24 hours of receiving your delivery.
Resolution Process
Our team will review your request and, upon verification, will issue a replacement shipment or a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing